These Terms & Conditions govern your use of the kikiya platform, including all casino games, sports betting markets, promotions, and account services. Please read them carefully before registering or placing any wager.
The sections below summarise the most important elements of kikiya's terms. They do not replace the full legal text — please read the complete document that follows.
You must be at least 18 years of age and a resident of Bangladesh to create an account and wager on kikiya. Proof of age and identity may be requested at any time. Accounts belonging to under-18 users will be permanently closed.
Each individual may hold exactly one kikiya account. Duplicate accounts — regardless of the mobile number or email used — are strictly prohibited and will result in suspension. All balances across duplicate accounts may be voided without notice.
All promotional bonuses are subject to wagering requirements before withdrawal. Bonus funds must be wagered a minimum number of times as specified in the applicable promotion. Attempting to withdraw bonus funds before meeting requirements will result in their forfeiture.
All transactions are processed in Bangladeshi Taka (BDT). Deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard are accepted. Withdrawal requests are processed within the timeframes stated in the payments section of this document. Minimum withdrawal amounts apply.
Any attempt to exploit software errors, use bot software, engage in collusion, money laundering, or any form of fraud will result in immediate account suspension. kikiya reserves the right to void related bets and retain any funds accumulated through fraudulent activity.
kikiya provides deposit limits, session time controls, cooling-off periods, and self-exclusion tools. Players who believe gambling is negatively affecting their wellbeing are encouraged to contact support at [email protected] or visit the Responsible Gaming page for self-management resources.
These Terms and Conditions (hereinafter referred to as "Terms", "Agreement", or "T&C") constitute a legally binding contract between you (the "Player", "User", or "you") and kikiya (hereinafter referred to as "kikiya", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at https://kikiya.bid (the "Platform" or "Site").
By accessing, registering on, or in any way using the kikiya Platform — whether to place wagers, participate in promotions, use live dealer services, access the slots lobby, engage in sports betting, or communicate with customer support — you confirm that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety.
These Terms should be read in conjunction with kikiya's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between those documents and these Terms, these Terms shall prevail unless expressly stated otherwise.
Access to and use of the kikiya Platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and throughout the duration of their use of the Platform:
kikiya reserves the right to request documentary proof of eligibility at any time, including government-issued photo identification (e.g., National ID card, passport, or driver's licence) and proof of address. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and withholding of pending withdrawals pending investigation.
To access kikiya's services, you must complete the registration process by providing accurate, current, and complete information as prompted. The information you submit during registration must reflect your true identity. kikiya will rely on this information for identity verification, fraud prevention, payment processing, and responsible gaming purposes.
Each player is permitted to maintain exactly one account on the kikiya Platform. The creation of multiple accounts — whether under the same name, mobile number, email address, payment method, device, IP address, or household — is strictly prohibited. Where duplicate accounts are identified, kikiya reserves the right to close all but one account, void any bonuses received across duplicated accounts, and withhold any winnings generated through prohibited duplicate account activity.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any other person. kikiya will not be liable for any losses arising from unauthorised access to your account where such access results from your failure to adequately protect your credentials. If you suspect that your account has been compromised, you must notify kikiya immediately at [email protected].
It is your responsibility to ensure that the information held in your account remains accurate and up to date. Any changes to your name, address, mobile number, payment methods, or other registered details must be communicated to kikiya's support team promptly. kikiya reserves the right to suspend or restrict an account where the information provided appears to be inaccurate, outdated, or inconsistent.
kikiya currently accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are denominated in Bangladeshi Taka (BDT). kikiya does not impose currency conversion fees; however, your payment provider may apply its own charges, for which kikiya accepts no responsibility.
A minimum deposit of ৳500 applies to all deposit methods. Minimum and maximum withdrawal amounts are as specified in the Payments section of your account dashboard and may vary by payment method. kikiya reserves the right to adjust transaction limits at any time, with reasonable prior notice where practicable.
Withdrawal requests are processed in the order in which they are received. Under normal circumstances, mobile financial service withdrawals (bKash, Nagad, Rocket, Upay) are completed within 1–3 hours of approval. Card-based withdrawals may take 1–5 business days depending on your issuing bank. kikiya reserves the right to conduct additional verification checks before approving any withdrawal request, particularly for first withdrawals or withdrawals that exceed standard thresholds.
Withdrawals will only be processed to a payment method that is registered in your name and that you have previously used to make a deposit on the Platform. Third-party withdrawals are strictly prohibited. If a withdrawal cannot be processed to the original deposit method, an alternative method of equivalent ownership may be accepted at kikiya's discretion following satisfactory verification.
All bonuses, free spins, cashback offers, reload promotions, and other incentives offered by kikiya are subject to the specific terms of the promotion in question as well as these general Terms. Where a specific promotion's terms conflict with these general Terms, the specific promotion terms shall take precedence with respect to that promotion only.
Unless explicitly stated otherwise, all bonus funds credited to your account are subject to a wagering requirement before they may be withdrawn. The applicable wagering multiplier will be stated clearly in the relevant promotion. For example, a bonus subject to a 20x wagering requirement requires the bonus amount to be wagered twenty times in total before any associated winnings may be withdrawn. Certain game types (e.g., live dealer, table games) may contribute at a reduced rate or not at all towards wagering requirements — refer to the specific promotion for contribution rates.
Bonuses are intended for genuine recreational play. kikiya reserves the right to refuse, void, or reclaim any bonus where it determines, in its reasonable discretion, that the bonus has been obtained or used in bad faith, through manipulation of its terms, through the use of multiple accounts, or through any other form of abuse. Patterns of wagering that are inconsistent with genuine recreational play — such as systematically low-risk betting strategies designed purely to satisfy wagering requirements — may be deemed bonus abuse at kikiya's sole discretion.
kikiya reserves the right to withdraw, modify, or extend any promotion at any time without prior notice. Promotions are available to eligible players only; geographic, age, and account-status restrictions apply. kikiya does not guarantee that any particular promotion will be available for any specific period of time.
All wagers placed on the kikiya Platform — whether on sports markets (including cricket BPL, IPL, T20 World Cup, and other events), casino games, live dealer tables, crash games, or any other product — are final once confirmed. You are responsible for verifying the accuracy of your selections before confirming a bet. kikiya does not accept requests to cancel or amend confirmed wagers except where an obvious error on the part of kikiya can be demonstrated.
Minimum and maximum stake limits apply to all betting markets and game types. These limits are displayed within the relevant game or market interface. kikiya reserves the right to apply individual account stake limits where it identifies unusual betting patterns or where risk management requires it.
A bet may be declared void by kikiya in circumstances including but not limited to: an obvious pricing error, the cancellation or abandonment of a sporting event, technical failure that materially affects the integrity of a game outcome, or evidence of match-fixing or corruption. In the case of a void bet, the stake is returned to the player's account balance. Winnings generated on voided bets are not payable.
Where odds or game parameters are published in error — including but not limited to manifest pricing mistakes or technical malfunctions — kikiya reserves the right to void the relevant bets and/or correct the error. This right applies regardless of whether the bet has already been settled. kikiya will act in good faith and with transparency in exercising this right.
The integrity of the kikiya Platform depends on all players participating honestly and in accordance with these Terms. The following conduct is strictly prohibited and may result in immediate account suspension, forfeiture of funds, and referral to relevant law enforcement authorities:
kikiya collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at kikiya.bid/privacy-policy. By agreeing to these Terms, you also acknowledge and consent to the data practices described in that policy, including the use of your data for account management, identity verification, fraud prevention, regulatory compliance, and service improvement purposes.
kikiya does not sell your personal data to third parties for marketing purposes. Data is shared with third-party service providers only where necessary for the delivery of Platform services, such as payment processors (bKash, Nagad, Rocket, Upay), game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and identity verification partners. All such third parties are required to maintain appropriate data security standards.
All content on the kikiya Platform — including but not limited to text, graphics, logos, game assets, interface design, software, and databases — is the intellectual property of kikiya or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, recreational purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the Platform without the prior written consent of kikiya.
The kikiya brand name, logo, and associated trademarks are the exclusive property of kikiya. Unauthorised use of these marks — including in connection with any competing service, social media profile, or promotional material — constitutes trademark infringement and may give rise to legal action.
To the fullest extent permitted by applicable law, kikiya's total liability to you in connection with the Platform — whether arising in contract, tort (including negligence), or otherwise — shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.
kikiya shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of (or inability to use) the Platform, even if kikiya has been advised of the possibility of such damages.
The Platform is provided on an "as is" and "as available" basis. kikiya makes no warranty, express or implied, that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. You access the Platform at your own risk.
You may close your kikiya account at any time by contacting the support team at [email protected]. Account closure requests will be processed within 5 business days. Any outstanding balance at the time of closure — subject to the satisfaction of any applicable wagering requirements and the completion of pending withdrawal processing — will be returned to you via your registered payment method.
kikiya reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, for reasons including but not limited to: breach of these Terms, suspected fraud or illegal activity, failure to complete required verification, prolonged account inactivity, or changes in the regulatory environment. Where an account is closed by kikiya for reasons that do not involve player misconduct, any genuine account balance will be returned in full.
Upon termination of your account for any reason, your licence to use the Platform ceases immediately. Sections of these Terms that by their nature should survive termination — including those relating to intellectual property, limitation of liability, fair play, and governing law — shall continue to apply.
kikiya is committed to promoting safe and responsible gambling. The Platform provides a range of tools to help you manage your gambling activity, including deposit limits, session time reminders, loss limits, cooling-off periods, and full self-exclusion. These tools are accessible from your account settings or by contacting support.
If you believe that your gambling is becoming a problem, kikiya strongly encourages you to make use of these tools or to contact the support team at [email protected]. Support is available from 6 AM to 2 AM Bangladesh Standard Time (UTC+6) daily. For more detailed guidance, please visit the Responsible Gaming page.
kikiya enforces a strict 18+ policy. Any player who suspects that a minor may be accessing gambling services — whether through a shared device, a borrowed account, or any other means — must contact kikiya immediately. For adults aged 18 and above only.
kikiya reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via the email address or mobile number on file, and/or by a prominent notice on the Platform, no less than 7 days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.
It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made. If you do not agree to the amended Terms, you must cease using the Platform and close your account before the effective date of the changes.
These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with applicable law. kikiya operates as an online platform serving the Bangladesh market and applies general principles of fair play, transparency, and consumer protection consistent with responsible gambling industry standards.
In the event of any dispute between you and kikiya that cannot be resolved through direct negotiation, both parties agree to attempt resolution through good-faith mediation before resorting to formal legal proceedings. Disputes that are not resolved through mediation may be referred to binding arbitration or the courts of competent jurisdiction as appropriate.
If you have any questions, concerns, or complaints regarding these Terms or the operation of the kikiya Platform, please contact our support team. We are committed to responding to all enquiries promptly and in good faith.
Email: [email protected]
Support Hours: 6 AM – 2 AM BST (UTC+6) daily
Website: https://kikiya.bid
Now that you have reviewed kikiya's Terms & Conditions, explore the full casino, bet on live cricket, or browse our slots lobby. 18+ only — please play responsibly.